Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be wrapped and stored in the freezer, we will pick it up.  Please don't throw it away, we receive a credit if we have the item.  You'll receive a full refund, replacement or store credit

To start a return, you can contact us at kurt@napervillemeats.com.

Correct and Complete Order
Please inspect your order upon reception for accuracy and contact us immediately if if any question, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
None.  We will always make it right.